Privacy Policy

This Privacy Policy explains how Security Service Specialists ("SSS", "we", "us", or "our") collects, uses, and protects information through the SSS Officers mobile application and the associated Security Management System web dashboard (together, the "Services"). By using the Services, you agree to the collection and use of information as described here.

1. Information We Collect

• Account information: name, username, role, and login credentials provided by your employer or site administrator.
• Location data: precise device location, including while the app is running in the background or your device is locked. This is used to confirm you are on site (geofencing) for clock in/out, to validate patrol checkpoints, to reconstruct the route walked or driven during a patrol, and to provide shift-tracking history to your employer. Location is collected while you are signed in to the app, and stops when you sign out.
• Camera and photos: photos you choose to take or attach to reports (for example, incident or maintenance reports), and QR/barcode scans used to validate patrol checkpoints.
• Biometric authentication: if you enable Face ID/Touch ID or fingerprint login, authentication is performed entirely by your device's operating system. We do not receive, transmit, or store any biometric data on our servers.
• Report content: text, timestamps, and other details you submit in daily activity reports, incident reports, inspections, and similar forms.
• Push notification tokens: a device token used to deliver notifications (for example, new messages or schedule updates).
• Device and diagnostic data: app version, device type, and basic usage information used to troubleshoot issues.

2. How We Use Information

We use the information above to:

• Verify you are on site to enable clock in/out and patrol checkpoint validation.
• Create, store, and deliver the reports you submit to your employer and, when enabled by your employer, to the client site associated with your assignment.
• Send you notifications relevant to your shift, messages, and schedule.
• Maintain the security, integrity, and reliability of the Services.
• Provide customer support and troubleshoot technical issues.

3. Background Location

The app requests "Always" / background location permission so that shift and patrol tracking continues to work correctly while your device is locked or the app is not in the foreground. Background location is collected while you are signed in to the app and stops as soon as you sign out of the app or revoke the permission. It is used solely for the purposes described in this policy: attendance verification, checkpoint validation, patrol route history, and officer safety (including emergency/SOS alerts). You can disable location permissions at any time in your device settings, though this may prevent you from clocking in or completing certain features of the app.

4. How We Share Information

We do not sell your personal information. We share information only:

• With your employer (the security company that manages your account) and, when applicable, the client site your report or shift relates to.
• With service providers who process data on our behalf strictly to operate the Services, such as our database/hosting provider (Supabase) and our transactional email provider (Resend), under contractual confidentiality obligations.
• When required to comply with applicable law, regulation, legal process, or governmental request.

5. Data Retention

We retain account, shift, and report data for as long as your account is active or as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Your employer's administrator can request deletion of your account data as described below.

6. Data Security

Data is transmitted using industry-standard encryption (HTTPS/TLS) and stored with access controls that restrict visibility to your employer's company (row-level security). No method of transmission or storage is 100% secure, but we work to protect your information using commercially reasonable safeguards.

7. Your Rights and Choices

You may request access to, correction of, or deletion of your personal information by contacting us at the email below or by asking your site administrator. You can also manage camera, photo library, location, and notification permissions directly from your device's settings at any time.

8. Children's Privacy

The Services are intended for use by employees and contractors of security companies and are not directed to children. We do not knowingly collect personal information from anyone under 18 years of age.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the effective date above. Continued use of the Services after changes take effect constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at info@securespecialists.com.